Officials from Heathrow and the Unite union are holding talks to avert strike action which would disrupt flights at the airport on Tuesday.
“We regret that passengers have been inconvenienced by this and urge them to contact their airline for up-to-date information on the status of their service.”
Once Monday’s strike was suspended, British Airways reinstated flights from Heathrow as did Air Canada, Aer Lingus, Etihad Airways, Flybe and TAP Air Portugal.
Virgin Atlantic moved flights from Heathrow to Gatwick, as did Qatar which also cancelled two flights.
Among the airlines to cancel flights were Lufthansa and Swiss, which scrapped three each.
Lufthansa had booked 365 affected passengers on alternative flights.
Airlines are now waiting to learn of any developments from Monday’s talks with the union to decide what impact this will have on their schedules for Tuesday.
‘Contact your airline’
Heathrow’s website contains information for travellers about what to do strike days. Strikes are also scheduled for 23 and 24 August.
It recommends passengers should contact their airlines, both in the days leading up to their flight and before setting off for the airport.
Passengers should check whether their flights out of Heathrow are affected or cancelled by contacting their airline. The airline would also advise on what to do next.
An airline is generally likely to offer a refund or alternative flights to the destination (possibly with other carriers) – although the latter may be harder for airlines during the busy summer period.
It is important for passengers to deal with the airline, rather than making their own alternative arrangements and trying to claim that expense later from the airline or a travel insurer.
‘Allow more time’
If a flight has been cancelled owing to airport staff striking rather than those employed by the airline, it is unlikely that any extra compensation would be paid, as this would be considered “extraordinary circumstances” outside of the airline’s control, the Civil Aviation Authority said.
The CAA added that the airport is not obliged to pay extra compensation directly to passengers, and whether the airport gives its customers (the airlines) compensation is a commercial issue between the two parties.
Heathrow said the airport may seem busier as usual as there will be extra staff as substitutes for those on strike.
It also urged passengers, particularly frequent flyers, to allow more time to clear security.
“Our advice to every passenger is to be in the terminal at Heathrow two hours before your scheduled departure for UK and European flights, and three hours for all other flights, even if you already have your boarding pass before arriving at the airport and are only travelling with hand luggage,” Heathrow said.
Unite has about 4,000 members involved in the dispute.