We have given financial assurances to all hotels with ATOL protected #ThomasCook customers so they can remain in their hotel until they fly home. If you experience any difficulties with your hotel, please visit our website for support and advice.http://thomascook.caa.co.uk
Holidaymakers who were abroad when Thomas Cook folded have been telling the BBC that their hotels have been demanding extra money from them.
He said some guests had moved to a cheaper hotel after they were told they had to pay for their accommodation.
But he said: “They know it is not the reps’ fault and the anger here is directed to the hotel.”
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Michael Sheppard and family were due to return home from Corfu on Monday morning and as they had only booked a flight home through Thomas Cook, knew they had no Atol protection.
He said: “When we got to Corfu airport we were amazed to see four smiling Thomas Cook staff working hard to help people.
“When I spoke to them they did not think they were going to be paid but they had come to help anyway – how professional, dedicated and caring – I was incredibly moved.”
Michael’s plane took off six hours after its scheduled departure time.
“The crew were Thomas Cook staff, who had been offered two weeks’ work by the lease company to do the rescue flights,” he said.
“They got a huge round of applause both at the beginning and at the end of the flight.”
On Monday, the CAA started repatriating British holidaymakers who were abroad at the time that Thomas Cook collapsed.
Dame Deirdre Hutton, CAA chairwoman, described Monday as “a pretty good day for a first day”.
She told BBC 5 Live’s Wake Up to Money: “We ran 64 flights, we brought back just under 15,000 people. That was over 90% of those we intended to bring back.”
There will be more than 1,000 flights between now and Sunday 6 October to repatriate the remaining 135,300 holidaymakers, with 74 of those, returning around 17,000 people, scheduled for Tuesday.